Frequently Asked Questions

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Getting Started

How are you different to TeraPeak?

ShelfTrend offers a different approach to eBay research with access to live eBay data. Our reporting provides real-time insights into selling strategies so you can get first mover advantages over your competition.

How often is data updated on ShelfTrend?

All the data retrieved from the eBay marketplace is live right now

What is the Live Listings Report for?

It is a fast insight into the products being presented to a buyer in best match. Sellers can research where top products rank, formats, conditions, postage costs and seller types getting preferred visibility and deep dive to learn possible causes.

What is the New Listings Report for?

It gives you early warning into products that list in multiple quantities that may be potential threats to your items sales in future. It is also a great monitor of new product, brand and private label innovation happening in your categories

How many eBay country sites do you support?

ShelfTrend can provide insights on all categories across 22 eBay markets.

Signing Up

How do I access ShelfTrend?

You can access shelftrend.com from any PC, tablet or mobile device browser.

Can I cancel my Premium subscription?

Yes, you can cancel at any time from your “My Account” page.

What payment methods are available?

We accept Visa and Mastercard securely.

How can I update my credit card details?

  1. Go to My Account>Change or update your payment method
  2. Add a new card
  3. Click “Update Account”

My card was declined. What should I do?

Please contact your bank or credit card provider for further assistance. They can help investigate further.

We are looking for feedback and new ideas to improve so drop us an email at contact@shelftrend.com

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